Refunds & Right of Withdrawal

1. Your right of withdrawal (Angrerettloven)

As a consumer ordering online in Norway, you normally have a 14-day right of withdrawal from the day you place your order, under the Norwegian Right of Withdrawal Act (Angrerettloven).

2. The exception that applies to translation orders

Angrerettloven also sets out an exception: the right of withdrawal ends once we've fully performed a service, if you gave express consent to us starting work before the 14-day period ended, and you acknowledged that you'd lose the right of withdrawal once the work was complete. Because a translation order is, by its nature, a service we typically complete well within 14 days, our checkout captures this consent explicitly and separately at the review step — it's unticked by default, and placing an order requires you to tick it deliberately, alongside accepting our Terms and Privacy Policy.

In practice, this means:

• If you cancel before we've started work on your order, you get a full refund — no condition attached.
• If you cancel after a translator has been assigned, within 24 hours of placing the order, we charge 50% of the order value, reflecting the specialist time already committed to your order.
• Once we've delivered completed work, it is not refundable — your express consent at checkout confirmed that starting work before the withdrawal period ended would end your right of withdrawal for the completed portion.

3. Interpreting bookings — a different rule, because it's an appointment

Interpreting is a time-based booking, not a document order, so it follows the appointment-style rule stated at booking: free cancellation or rescheduling up to 24 hours before the booking; cancelling within 24 hours of the booking is charged at 50% of the booking value, because an interpreter's time has already been reserved specifically for you.

4. How to cancel or request a refund

Contact us as soon as possible at support@thompsontranslations.com or +47 404 39 537, quoting your order reference (format TT-YYYYMMDD-XXXX). We'll confirm whether your order qualifies for a full refund, the 50% cancellation charge, or is already delivered and non-refundable, based on the timing rules above, and process any refund due to the original payment method.

5. Faulty or incomplete work

If we deliver a translation that doesn't match what you ordered (wrong language pair, missing pages, an unaddressed certification requirement you specified at ordering), contact us and we'll correct it at no extra charge. This sits alongside, not instead of, your statutory rights as a consumer.

6. Business customers

The Angrerettloven right of withdrawal described above applies to consumers. If you order as a business (using an organisation number at checkout), the cancellation terms in §2–§3 above still apply as our contractual policy, but the statutory consumer withdrawal right in §1–§2 does not.

7. Contact us

support@thompsontranslations.com, +47 404 39 537, Thompson Translations, Tungebråtveien 11, 1165 Oslo, Norway.